MONTGOMERY COUNTY TRAUMA SERVICES
ABUSE INTERVENTION PROGRAM

GRIEVANCE POLICY​

 

The Abuse Intervention Program is operated by The Baltimore Therapy Center, LLC (BTC). under contract with Montgomery County Trauma Services (MCTS). As a contractor, BTC uses the program developed by MCTS and abides by those guidelines. BTC staff want to be responsive to legitimate concerns you may have about the way you are being served or treatment you receive that could hinder your successful completion of the program. The purpose of this document is to provide you with the accepted procedure for registering your concerns or complaints.

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The overriding policy upon which this Program is based is explained in the Program Participants Contract that each client signs as a part of the initial intake interview. By signing this document, participants agree to the outlined Program conditions. Failure or refusal to sign terminates the participant’s eligibility for the Program. Questions regarding Program conditions outlined in the Program Participants Contract will be welcomed; however, any disagreement with said conditions shall not be the basis for grievance against MCTS or BTC.

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Matters dealing with the standard fee rate, scheduling for intakes, or correspondence with the Courts, Division of Parole and Probation, or State’s Attorney’s Office are the shared responsibility of MCTS and BTC. Related concerns should be addressed to the Program Manager, Raffi Bilek at (240) 906-0121 or County Supervisory Therapist, P. Wilson at (240) 777-4854.

If you believe you have further grounds for complaint against any party or service you are receiving from APP or BTC, please use the recommended procedure as follows:

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1. Voice your concern to your group leader(s), preferably the senior leader.

2. If you do not feel comfortable discussing your problem with group leaders, or you believe your problem was not resolved in this way, contact the Program Manager, Raffi Bilek, at (240) 906-0121 or raffi.bilek@montgomerycountymd.gov.

3. If contacting the Program Manager is not an option or if you have concerns about the Program Manager himself, you may contact the County Supervisory Therapist, P. Wilson at (240) 777-4854.

4. Ultimately, if you are still unhappy with the resolution of your problem, please forward the written complaint to Rosalia Scotman, Trauma Services, 1301 Piccard Drive, Suite 1400, Rockville, MD 20850.

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You can expect phone calls to be returned within one week. Response to written complaints may take up to one month.